Privacy Policy

Privacy Policy for Freshwave LC Laundry Service

Effective Date: July 1st 2023

At Freshwave LC Laundry Service, we value the privacy of our customers and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information provided to us when using our laundry services in Ruaka, Kenya. By accessing and using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

We may collect the following types of information from you:

a. Personal Information: When you engage with our laundry services, we may collect personal information such as your name, address, phone number, email address, and any other contact details you provide to us.

b. Order Details: We collect information related to your laundry preferences, special instructions, and any other details necessary for us to effectively provide our services to you.

c. Payment Information: If you choose to pay for our services, we may collect payment details such as credit card information or other payment methods. Please note that we do not store your payment information on our servers. We utilize trusted payment processors to securely handle these transactions.

2. How We Use Your Information:

We may use the information we collect from you for the following purposes:

a. Service Delivery: To process and fulfill your laundry service requests, communicate with you regarding your orders, and provide you with the services you have requested.

b. Customer Support: To respond to your inquiries, address any concerns or issues you may have, and provide customer support.

c. Service Improvement: To analyze and improve our laundry services, develop new features, and enhance the overall customer experience.

d. Marketing and Communication: With your consent, we may send you promotional emails, newsletters, or other marketing materials about our services, special offers, or upcoming events. You can opt-out of these communications at any time.

e. Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety, as well as the rights, property, and safety of our customers and others.

3. Information Sharing and Disclosure:

We respect the confidentiality of your personal information and do not sell, trade, or rent it to third parties. However, we may disclose your information in the following circumstances:

a. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our laundry services, such as delivery partners or payment processors. These service providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

b. Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government inquiry.

c. Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity or owner, subject to the same privacy protections.

4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We utilize industry-standard practices, including secure servers and encryption techniques, to safeguard your information during transmission and storage. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights:

a. Access and Update: You have the right to access, update, or correct your personal information by contacting us using the contact details provided below.

b. Marketing Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe or opt-out by following the instructions in our emails or contacting us directly.

6. Children's Privacy:

Our laundry services are not directed towards individuals under the age of 18. We do not knowingly collect or solicit

 personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will promptly remove such information.

7. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The revised policy will be posted on our website, and the effective date will be indicated at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Freshwave LC Laundry Service

Address: Ruaka, Kenya

Email: freshwavelc@gmail.com

Phone: +254795740119

By using our laundry services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.